Parts Counterman – SCHUYLKILL HAVEN, PA
JOB SUMMARY
The Parts Counterman is responsible for meeting and greeting customers in a professional manner, accurately process orders in the system and coordinate pulling product, shipment or delivery to the technician/customer. The Parts Counterman should have heavy duty/medium duty truck parts experience, excellent communication skills, and computer skills. Candidate should be self-motivated and have ability to increase sales.
POSITION REQUIREMENTS
Function and Responsibilities:
- Possess a strong working knowledge of commercial medium duty and heavy-duty truck parts.
- Be an active parts salesperson, with the purpose to fulfill customer and service technician needs for truck parts and service.
- Fill/Deliver retail and shop customer orders from stock, place orders when requested items are out of stock.
- Notifies the service advisor when special ordered parts have been received.
- Maintain excellent customer service capability and strong communication skills./li>
- Promote current service specials.
- Provide management with key customer information.
- Meet sales volume and gross profit objectives.
- Ability to maneuver around, in, on and under trucks.
- Answer phone calls, provide price quotes and other information./li>
- Keep work and counter areas clean and uncluttered.
Physical Demands:
- Stand, walk and deliver parts to service counter and service bays within the 6-8 hrs work shift.
- Ability to lift or carry up to 50+ lb. parts to a height of 44inches.
- Will be required to reach, climb, twist, crouch, kneel or stoop to retrieve parts from shelves.
Education & Experience:
- High School Diploma required.
- Minimum 2 years as a mechanic.
- Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner.
- Must be able to read and write in English, understand computer generated reports, invoices, etc.
- Must be able to operate various computer diagnostic devices, PC’s and laptops.
Compensation and Benefits:
- Competitive Pay
- Full Benefits
- 401K
- Paid Holidays & Vacation