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Assistant Service Manager – Pittsburgh, PA


Our Assistant Service Manager is responsible for assisting the Service Manager with operating an efficient, proficient, and profitable service department. This role will maximize shop production, control costs, build a loyal clientele, focus on customer satisfaction, and maintain good employee relationships. Candidate must have the ability manage multiple projects and lead a team of employees.


Function and Responsibilities:

  • Possess a strong working knowledge of commercial trucks.
  • Exhibit high level of commitment to customer satisfaction.
  • Handle customer complaints and demands promptly to ensure customer satisfaction.
  • Meet goals and objectives set for the service department.
  • Provide management with key customer information.
  • Work with HR department to hire, train, and motivate the department
  • Monitor performance of service office staff.
  • Contribute to regular office and shop meetings to discuss activities and problems.
  • Maintain/monitor and report shop production.
  • Increase technician efficiency by improving overall processes
  • Monitor repair order trends and report to management.
  • Schedule office personnel training as necessary to maximize talent and meet OEM requirements.
  • Maintain a high level of office cleanliness and organization.
  • Maintain a high level of shop cleanliness and general shop appearance.
  • Comply with all company safety and risk management policies and procedures.
  • Seek and develop processes to increase our customer base and overall service profit.

Education & Experience:

  • High School Diploma required; College Degree preferred.
  • Truck Service process experience or equivalent
  • Must possess and use good interpersonal skills and the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner.
  • Display ability to work in a team-oriented environment.
  • Excellent verbal and written communication skills.
  • Strong computer skills highly desired.
  • Product and market knowledge a plus.

Compensation and Benefits:

  • Competitive Pay
  • Full Benefits
  • 401K
  • Paid Holidays & Vacation


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    Are you currently Employed? *

    Have you ever been discharged or asked to resign from any position? *

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