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Assistant Service Advisor – ALLENTOWN, PA

JOB SUMMARY

The Assistant Service Advisor is responsible for interacting with multiple departments and customers in a professional manner, managing business priorities and ensuring that all customer’s needs are met. The candidate should be self-motivated and have excellent communication and computer skills. The Assistant Service Advisor will report to the lead service advisor and operate within the goals set by the Service Manager and Corporate Warranty Manager. They must work with the department managers to strive for growth and success.

ESSENTIAL POSITION FUNCTIONS AND PRINCIPAL ACCOUNTABILITIES

  • Process and submit warranty claims
  • Manage storage, disposal, and distribution of warranty parts.
  • Process shop and warranty core returns.
  • Greet service customers and obtain needed information for intake paperwork.
  • Manage the customer check-in process
  • Park and organize customer trucks in the assigned locations to maintain process uniformity.
  • Answer service calls and emails from customers and provide customer updates as needed.
  • Communicate with the customer regarding status of his/her service request (ASIST).
  • Work to ensure a smooth transition from shift to shift.
  • Maintain excellent customer service ability and strong communication skills.
  • Possess a strong working knowledge of commercial medium/heavy duty truck service.
  • Manage the overall process of DPF cleaning for customers
  • Final service invoicing as needed.
  • Perform additional duties as required.

POSITION REQUIREMENTS

Education & Experience:

  • High School Diploma required.
  • 2+ years’ service experience preferred.
  • CDK experience preferred.
  • Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner.
  • Solid time management and analytical skills are necessary.
  • Strong computer skills highly desired.
  • Product and market knowledge a plus.
  • Bilingual a Plus

Compensation and Benefits:

  • Competitive Pay
  • Full Benefits
  • 401K
  • Paid Holidays & Vacation (and your Birthday!)
  • Job Type: Full-time

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