Parts & Service Advisor – Stroudsburg, PA
ABOUT TRANSEDGE
TransEdge Truck Centers is a network of full-service dealerships committed to providing our customers with exceptional service. Our offerings include New & Used Truck Sales, Parts, Service, Leasing & Rental, and Financing for Medium to Heavy Duty Trucks. TransEdge Truck Centers has six modern locations across Pennsylvania, and is the factory authorized dealer for Mack Trucks, Volvo Trucks, Hino Trucks, and Crane Carrier Trucks.
JOB SUMMARY
The Parts & Service Advisor is responsible for interacting with customers and technicians in a professional manner, managing priorities and ensuring that all customer’s needs are met. He/she must promote parts and service growth within the location through exceptional customer support and satisfaction.
FUNCTION AND RESPONSIBILITIES
- Possess a strong working knowledge of commercial medium/heavy duty truck service.
- Implement company policies and procedures.
- Maintain excellent customer service ability and strong communication skills.
- Part-time service salesperson with the purpose to fulfill our customer needs.
- Promote current service specials.
- Seek and develop new customers for profitable growth.
- Answer calls and emails from customers.
- Create work orders, quote and sell parts and mange shop workflow.
- Manage parts inventory to maintain required stock levels.
- Meet sales volume and gross profit objectives.
- Fill/Deliver retail and shop customer orders from stock.
- Routine costumer visits.
- Keep work areas clean and uncluttered.
- Communicate with the customer regarding status of his/her service request (ASIST)
- Close work orders as they are completed and coordinate payment of services.
- Maintain communication with customer(s) to ensure work was completed to their satisfaction.
- Perform additional duties as required.
POSITION REQUIREMENTS
Education & Experience:
- 2+ years’ Heavy/Medium Duty Truck Dealership experience preferred.
- Parts experience a plus, Service experience required.
- Product and market knowledge required.
- Solid time management and analytical skills are necessary.
- Strong computer skills highly desired – CDK and Microsoft Office experience a plus.
- Must possess and use good interpersonal skills and can interact well with customers, vendors, and co-workers in a positive and constructive manner.
Compensation and Benefits:
- Competitive Pay
- Full Benefits, 401K, STD/LTD/Life
- Paid Holidays & Vacation
- Opportunity for growth and advancement