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Parts Counterman – Pittsburgh, PA

JOB SUMMARY

The Parts Counterman C is responsible Responsible for selling parts to all customers in a professional manner, accurately process orders, and coordinate pulling product, shipment, or delivery to the technician/customer. Must have excellent communication and computer skills.

POSITION REQUIREMENTS

Function and Responsibilities:

  • Answer phone calls to provide price quotes, promote current parts and service specials, and solicit assigned accounts.
  • Inform customers of companion part requirements and ensure they are exposed to the full product line.
  • Assist customers (retail and shop) in selecting required parts in a friendly, professional, and efficient manner.
  • Pull/fill orders from stock, notify parts manager of out-of-stock parts that need immediate attention, notify the service advisor and customer when special ordered parts are received and follows up on any back orders.
  • Receive payment from customers or obtain credit authorization and ensure that all charge sales are signed by the customer.
  • Issue credit for parts returned, ensuring that the original invoice, is available to verify the purchase & pricing.
  • Maintain and organize cores and warranty parts from customers/shop.
  • Participate with the parts manager in maintaining a lost sales tracking program.
  • Stage and invoice orders for daily shipment, delivery, or pick-up and assist drivers with loading.
  • Perform shipping and receiving duties.
  • Keep work areas, computer terminals, and printers clean and uncluttered while maintaining professional appearance.
  • Participate in training programs that are made available to keep current on new products and updates.
  • Other tasks as assigned.

Education & Experience:

  • High school diploma or general education degree (GED); or two years related experience.
  • Parts related experience a plus.
  • Must possess and use good interpersonal skills and have the ability to interact well with customers, vendors, and co-workers in a positive and constructive manner.
  • Must be able to read and write in English and understand computer generated reports, office reports, invoices, etc.
  • Must be able to operate various computer diagnostic devices, PC’s and laptops.
  • Ability to operate various computer systems and/or CDK-DMS a plus. Bilingual a plus.

Physical Demands:

  • Stand, walk and deliver parts to service counter and service bays during an 8-hour work shift.
  • Ability to lift or carry up to 50+ lb. parts to a height of 44 inches.
  • Will be required to reach, climb, twist, crouch, kneel or stoop to retrieve parts from shelves.

Compensation and Benefits:

  • Competitive Pay
  • Full Benefits
  • 401K
  • Paid Holidays & Vacation

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